These Purchase Conditions shall apply to all sales of products offered through the website www.emiliomoro.com (hereinafter ‘Products’), and together with the offer, price and description of the same set through the website, and, where appropriate, the specific conditions of the same contained in this document, shall govern the legal relationship between Bodegas Emilio Moro, S.L., (hereinafter EMILIO MORO) and the CUSTOMER, making up the entire agreement between EMILIO MORO and the CUSTOMER.
The period of validity of these Purchase Conditions shall be the period of time they remain published on the website, and shall refer to the purchase of Products at the time these conditions are available.
Acceptance of these Purchase Conditions by the CUSTOMER shall be an essential requirement in order to formalise any contractual relationship between the CUSTOMER and EMILIO MORO.
We can only accept orders placed by persons of legal age. If you are a minor, you must inform your parents or guardians of these General Purchasing Conditions. It is your parents or guardians who must express their acceptance of them before using this website or making any purchase from it.
Identification of the parties
On the one side, BODEGAS EMILIO MORO, S.L., owner of the website www.emiliomoro.es (hereinafter ‘Website’), a company incorporated under Spanish law, with tax identification number B47359492, with registered offices at Ctra. Peñafiel-Valoria s/n, Pesquera de Duero (Valladolid), telephone 983 87 84 00, and registered in the Commercial Register of Valladolid in Volume 592, Folio 143, Page VA-6402, 1st entry.
The second party, the CUSTOMER, of legal age, whose details have been entered by him/her in the corresponding forms. All data included in these forms have been entered directly by the CUSTOMER, so that the responsibility for the authenticity of the same corresponds directly and exclusively to the CUSTOMER.
Purpose of the agreement
By accepting these Conditions of Purchase, EMILIO MORO undertakes to make available to the CUSTOMER the Products purchased through the Website and the CUSTOMER undertakes to pay the price indicated at the time of purchase.
EMILIO MORO does not permit the acquisition of the Products offered through its Website by minors or for subsequent resale. Thus, the accreditation obtained with the purchase of the product is personal and non-transferable.
Registration process
To purchase the Experiences offered by EMILIO MORO through the Website, you must register. The user may register at any time before starting the purchase process or, where applicable, before making the purchase.
In relation to the registration process, the user is solely responsible for the quality of the data entered by him/her in the forms, and accepts the obligation to provide true, accurate and complete data on his/her identity, as requested in the registration, purchase and accreditation forms, as well as to update all registration data so that they remain true, accurate and complete.
The user may at any time modify and/or update their data by accessing their User profile within the portal, but we recommend that they always confirm that the data entered and/or modified are correct, especially their e-mail address and delivery address for orders, in order to avoid future problems.
In order to register you must be of legal age in accordance with Spanish law, and you may be a resident of any country in the world.
Once the user has entered their details and clicked on the registration button, we will send them a confirmation e-mail in order to authenticate the data provided during registration. The sending and receipt of this email is usually automatic and in any case within 24 hours of sending the registration request. If the user has not received it within this period of time, it may be due to a specific failure of communications or an error in the e-mail address provided. In both cases, the user should contact us as soon as possible by e-mail at tiendaonline@emiliomoro.com.
If the user provides any false, inaccurate or incomplete information, or if EMILIO MORO has sufficient reason to suspect that such information is false, inaccurate or incomplete, it shall be entitled to deny access and present or future use of the website or any of the services.
Privacy and Cookies Policy
To learn more about our privacy and/or cookie policies, the user can visit our Privacy Policy and/or our Cookie Policy.
Products
All the information on the Products offered by EMILIO MORO, including but not limited to prices, characteristics, description, size, content, etc., is available to the user on the website, and will appear on screen in each case.
We try to ensure that the descriptions and representations of the products that the user can see next to each of them are as accurate and useful as possible, but we cannot guarantee that they do not contain errors. EMILIO MORO will do everything in its power to detect and correct any inaccuracies or errors that may appear. However, the colours that the user sees on their screen may vary from the original colours of the product.
Purchase system
In order to purchase the products offered through the Website, it is necessary to be registered on the Website, accepting the privacy policy, the Purchase Conditions and the declaration of being of legal age.
Personal data must be indicated accurately to avoid confusion or problems in the provision of the Service, and the delivery of the products purchased.
The products you wish to purchase must be selected and added to the shopping cart by clicking on the corresponding icon.
After selecting the desired Products, in order to purchase them, the user must fill in the corresponding purchase form that will appear on the screen, together with a summary identifying the selected Products, their total price, applicable taxes and, where applicable, the applicable shipping costs.
The verification of such data shall be the sole and exclusive responsibility of the user. EMILIO MORO shall not be liable to the user for any errors or inaccuracies in the order if EMILIO MORO has sent the Products shown in the order confirmation.
If the user provides any false, inaccurate or incomplete information, or if EMILIO MORO has sufficient reason to suspect that such information is false, inaccurate or incomplete, it reserves the right to cancel the CUSTOMER’s purchase. In such a case, EMILIO MORO will inform the user and will proceed to refund the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14) days following said communication.
In addition, if the user has a discount code, he/she can enter it during the purchase process, and the corresponding discount will be automatically applied. Each code is subject to its own specific conditions of use, such as its duration, whether or not it can be used in conjunction with other offers and discounts, etc. These specific conditions will be provided together with the code information.
Once the purchase form has been completed, the user must accept these Purchase Conditions and confirm that he/she is of legal age. Once accepted, the user will be redirected to an on-line payment platform where he/she can finalise the purchase using any of the accepted payment systems.
Once the transaction has been confirmed, the user will receive a communication by e-mail with the order information. This communication shall detail the system for requesting the delivery of the corresponding electronic invoice. The non-receipt of this message may be due to a transitory problem of communications on the network or a typing error in the e-mail address communicated. In both cases, it is advisable to contact customer service through the e-mail address tiendaonline@emiliomoro.com.
It is advisable that the user checks the data included in this email, and if any error is detected, please contact customer service at the following email address: tiendaonline@emiliomoro.com.
Prices
The characteristics and prices of the Products are indicated on screen in euros and include VAT and shall at all times be those in force, except in the case of typographical errors. Such taxes will be included in the invoice with an itemised breakdown.
The prices shown on the website override all previously published prices and are valid at the time of publication. EMILIO MORO undertakes to make every effort to maintain these prices, although it reserves the right to modify them without prior notice. Price changes will not affect orders already placed.
Payment methods and security
EMILIO MORO accepts orders at any time, 24 hours a day, every day of the week.
EMILIO MORO offers different payment methods so that users can choose the one that best suits their needs:
EMILIO MORO reserves the right to withhold any order for security reasons, as well as to temporarily deny access to the Products purchased. The affected users will be informed. Likewise, EMILIO MORO reserves the right to cancel an order if it considers that the data provided by the user cannot be verified, or if it considers that the Product has been acquired by the user for resale.
EMILIO MORO will, to the extent that it is authorised to do so, keep the details of each order and payment secure. However, in the absence of negligence on the part of EMILIO MORO, we cannot be held liable for any loss caused if a third party attempts to gain unauthorised access to the information provided when accessing this Website or ordering from this Website.
EMILIO MORO shall not be liable for delays in the delivery of orders resulting from the lack of authorisation by the payment system.
Shipments
The general shipping conditions are available at the following link.
Returns and Exchanges
The return and exchange policy is available at the following link.
Cancellation of orders
The CUSTOMER may cancel the order of any product without charge and without providing any reason, as long as it has not been shipped. Please note that orders are usually dispatched on the first working day after purchase.
To cancel, you must contact the customer service department by telephone on +34 983 87 84 00, or by e-mail tiendaonline@emiliomoro.com.
If the order has already left our warehouse, it cannot be cancelled. However, it may be returned once received, in accordance with the conditions of return.
After-sales service. Contact
Our Customer Service Department has an after-sales service to help solve any problem related to our products or deliveries, offering customers a quick and efficient response.
For queries, concerns, complaints or suggestions about an online order or purchase, the user should send an e-mail to: tiendaonline@emiliomoro.com or contact by telephone on 983 87 84 00.
Intellectual and industrial property
EMILIO MORO guarantees the user that it is the owner of the intellectual and industrial property rights to the Products sold and/or, where applicable, that it has the necessary authorisation to market them through its website.
The user acknowledges and accepts that the Products, as well as their contents, packaging, materials, etc., are subject to Intellectual and Industrial Property rights, owned by EMILIO MORO and/or third parties.
The purchase of Products as well as browsing the EMILIO MORO website shall in no case be understood as a waiver, transfer, licence or total or partial assignment to the user of the intellectual and industrial property rights owned by EMILIO MORO or, where applicable, by the third party to whom they correspond. Under no circumstances may the user alter, exploit, reproduce, distribute or publicly communicate the Website, its contents or the products acquired through it without the prior and express authorisation specifically granted for this purpose by EMILIO MORO or, where applicable, by the third party to whom they correspond.
Modification of the Conditions
EMILIO MORO reserves the right to modify this agreement, when it deems it appropriate or in order to adapt these texts to legislative or technological changes or to its contractual relationship with third parties. The user will be duly informed of such modifications.
Partial invalidity
Should any part of these Terms and Conditions of Purchase be contrary to law and therefore invalid, this shall not affect the other provisions which are in accordance with the law. The parties undertake to renegotiate those parts of the contracting conditions that are invalid and to incorporate them into the rest of the contracting conditions.
Applicable law and dispute resolution
These Conditions of Purchase shall be governed by and construed in accordance with Spanish law. The Parties agree to settle any discrepancy or conflict out of court and only in the event that this is not possible will the parties submit to the Courts and Tribunals that correspond by law. In the event that the User is considered a consumer and user, the Courts and Tribunals of the User’s domicile will be competent to hear any discrepancy.
In this case, we inform you that, as a consumer and user, you have the right to request an out-of-court resolution of consumer disputes through the online dispute resolution platform developed by the European Commission, accessible through http://ec.europa.eu/consumers/odr/.
